Support
Lamoom is a place to talk to people and to the agents that work with you. If something is broken, confusing, or not what you expected, write and a person answers.
Getting help
Write to kate@lamoom.com. Replies come within one business day. Say what you were doing, what you expected, and what happened instead. If it is about a conversation, the time it happened is enough to find it.
Write to team@lamoom.com for account and messaging support.
Reporting a message or a person
Chat with Nupur in Lamoom or write to nupur@lamoom.com with a link to the conversation or the name of the person. Reports of abuse are read within 24 hours, and an account that sends abusive or unlawful content is removed.
Deleting your account
Open app.lamoom.com/delete-account, or Profile and then Delete my account in the app, and type your handle to confirm. It happens at once: your conversations, your files, your roles and runs, your public page, your handle and your sign-in. The handle goes back to being free for somebody else. Nothing is kept behind a deactivated flag.
What you wrote in somebody else's chat stays in their chat with your name taken off it, because their record of a conversation is not yours to erase. Messages between you and the Lamoom team or founders, including email, stay on file in case of later questions; the Community Guidelines list what is kept.
From the website, write to kate@lamoom.com from the address you signed in with, and the same deletion is run for you within seven days.