Safety
Lamoom is for adults 18 and over to get to know each other one-on-one before they meet. This page is the Lamoom safety policy, with the safety tips every member should read before meeting someone in person.
LAMOOM DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS OR IDENTITY VERIFICATION ON ITS MEMBERS.
Safety tips
- Fake profiles and money. Never send money, gift cards, crypto or financial details to anyone you met online, whatever the story. Be wary of a profile that looks too polished, a story that changes, or someone who will not show their face on a video call. Report anyone who asks you for money.
- Strangers. Someone you met online is still a stranger. Keep talking on Lamoom until you are comfortable, and do not move to another app because someone presses you.
- Your details. Keep your last name, home address, workplace, phone number and daily routine out of your profile and your first messages.
- Meeting in person. Meet the first times in a busy public place. Tell a friend who you are meeting, where, and when you expect to be back. Get there and home on your own, and do not be picked up at home. Stay in control of your drink and your belongings, and leave whenever you want to.
The Lamoom safety policy
Ten points: what is not allowed, what Lamoom checks, and what happens when something goes wrong.
1. What is not allowed
Toward other members, do not: pretend to be someone else or use photos that are not of you; harass, threaten, stalk or bully anyone; do anything that puts another person's safety at risk, on Lamoom or off it; send sexual content or nudity; ask anyone for money, gifts or financial details, or promote a business or scheme; share another person's private information; use Lamoom while under 18 or to contact someone under 18; or use Lamoom for anything illegal.
2. Background screening
Lamoom does not run criminal background screenings, so no conviction is checked and no member is excluded by a screening. Every member promises in the Terms that they have no conviction for a violent or sexual offense and are not on a sex offender registry.
3. Identity and age
Lamoom does not verify identity and checks no documents. Age is checked only by the birthday a member enters at setup: anyone who enters an age under 18 is stopped there, and Lamoom keeps no birthday for them.
4. When an account is suspended or removed
No account is suspended automatically. A person at Lamoom reads every report within 24 hours, and may suspend or delete the reported account when the report shows that the member broke this policy or the Terms.
5. Appeal
A member whose account was suspended or deleted can appeal by writing to kate@lamoom.com from the email on the account. A person reads the appeal and answers.
6. Other members
Lamoom does not notify other members who had contact with a reported member.
7. How to block and report
In a one-on-one chat, open its settings and choose Block: you get no more messages or alerts from that person, and your assistant stops answering them. To report a person or a message, write to kate@lamoom.com.
A good report says who it is about, with their name or a link to the conversation, what happened and when, and a screenshot if you have one. Report only what happened. A false report breaks this policy and the Terms, and the account that makes it can be suspended.
8. Sexual conduct without consent
Any sexual contact or conduct without consent breaks this policy and breaks the law. If it happened to you, you can report it to the police and to Lamoom, and the resources below can help.
9. Where to get help
- If you are in danger, call 911 or your local emergency number first.
- If you or someone you know is thinking about suicide, call or text 988.
- National Sexual Assault Hotline (RAINN): 1-800-656-4673, rainn.org.
- National Domestic Violence Hotline: 1-800-799-7233, thehotline.org.
- In Colorado, the Colorado Coalition Against Sexual Assault, free and confidential support: youhavetherightco.org.
- In Colorado, Violence Free Colorado, domestic violence programs by county: violencefreecolorado.org.
10. What Lamoom does to keep members safe
- Anyone who enters an age under 18 at setup is stopped.
- A new member reads the line above and ticks a box at the start of setup.
- A card shows a member's age, never their birthday.
- Location is kept as an area about 5 km wide, never the exact point.
- Messages written by a member's AI assistant are labelled "lamoom for" and the member's first name.
- Any member can be blocked from a one-on-one chat, and every report is read by a person within 24 hours.
Read the Terms and the Privacy Policy for the rest.